Commonly Asked Questions

Yes, absolutely! If you're in Killingworth, CT, you can opt for local pick-up during checkout. Once your order is ready, you'll receive an email notification.

Orders over $50 qualify for free shipping, and most orders are shipped within 24 hours. You'll receive a tracking email once your order is dispatched.

• Towels: Technically, 100% cotton items can be machine washed, but we recommend treating them like you'd treat your grandmother's fine linen: Hand wash and line dry them instead.
• Pillow Covers: The white and khaki poly/cotton blend pillow covers should be hand-washed and line-dried. Ivory micro-suede covers should be dry-cleaned.
• Aprons: Machine wash/dry.
• Wine Bottle Bags: Hand wash/ line dry.
• Totes: Hand wash/line dry.

If you encounter any issues with your order, please reach out to us immediately at annette@townieswag.com or call us at (860) 227-2712. We're here to help resolve any problems promptly.

As we make items to order, we typically don't accept returns unless the item arrives damaged. However, we're happy to discuss any extenuating circumstances.

Yes, you can! Add your message to the Gift Card Message box during checkout, and we'll hand-write a gift card for you.

Absolutely! We're always open to adding personal touches to our designs. If you have any suggestions or requests, please email us at annette@townieswag.com. You can also fill out the contact form on our Contact page.